Warranties

Limited Repair / Replacement Warranty

Valletta Lighting offers the original purchaser a repair or replacement of the Valletta Lighting product in cases where the product fails due to defective materials or workmanship, when installed and operated under normal domestic/residential conditions. Please refer to the warranty period listed on each product to determine the warranty period which Valletta Lighting grants to the original purchaser of the Valletta Lighting product. The warranty period begins from the date of purchase.

All warranty claims are to be submitted to Valletta Lighting head office in writing with:

Proof of purchase (such as the original dated purchase receipt/invoice) from an authorised Valletta Lighting reseller.
Certificate of Compliance (such as certificate or invoice from licenced electrician) *A proof of installation as required by law for products that require installation by a licensed electrician.

Warranty claims submitted without correct documentation will not be accepted. Warranty claims submitted with contractors who are not qualified or licensed will not be accepted. Remote control and receivers are covered by replacement warranty only. Batteries, if supplied, are done so as a complementary item only and are not covered under warranty. Pairing and Re-pairing of remote controls are not covered by warranty and service fees will apply. If goods/fittings are found to have been damaged or made faulty through no fault of Valletta Lighting, then all costs incurred by Valletta Lighting as a result of your warranty claim will be charged to the purchaser in full.

Repairs / Replacements

Valletta Lighting products presented for repair may be replaced by New or Refurbished goods of the same type rather than being repaired at the discretion of Valletta Lighting. Refurbished parts may be used to repair the goods to proper order.

Balance of Warranty

To the maximum extent permitted by law, any product replaced, repaired or refurbished by Valletta Lighting is covered only by the balance of the warranty period remaining from the date of original purchase of the original product.

In-Home Warranty

In addition to the replacement warranty terms set out under section 1, the in-home warranty applies for a certain period from the date of original purchase, to all ceiling fans products which are hard wired to the main electricity supply with required isolation switch for each individual ceiling fan.

If Registered Valletta Lighting service agent attends property and finds:

There is no fault with Valletta Lighting Product. Product operates as described in published features and specifications.
Products are not Valletta Lighting branded products.
Fault is caused by non-Valletta Lighting parts/accessories
The installation is not carried out as described in relevant product installation instructions and all relevant local legislation, regulation and by-laws.
Fault is caused by incorrect operation, abuse or misuse of product by consumer.

The cost of repairs and/or service call where the fault is due to the installation and not due to faulty materials or manufacturing workmanship, will be payable by the consumer at the time of the repair. Failure in part of the consumer to pay for the service call in case of any of the above, will result in the balance of the warranty being void.

In cases of in-home repair/replacements in areas outside the coverage of Valletta Lighting service agents, Valletta Lighting will reimburse customers a standard fee of $99.00 (Inc. GST) for using their own licensed electrician. Before contacting your electrician, contact Valletta Lighting to make a service request with the Valletta Lighting and obtain a Valletta Lighting Reference Number (VLRN). Reimbursements will not be made for call-out fees or other costs without prior approval in writing of the Valletta Lighting head office.

If an emergency case arises out of normal business hours and Valletta Lighting cannot be contacted to dispatch a service agent to the premises, Valletta Lighting will reimburse customers costs of $99.00 (Inc. GST) unless otherwise approved by Valletta Lighting office, for customers using their registered electrician.

Warranty Transfer

If ownership changes on the dwelling/premises where the Valletta Lighting product is installed, the balance of the warranty period passes to the new owner provided the original proof of purchase (such as the original dated purchase receipt) from an authorised Valletta Lighting retailer is retained by the new owner. In addition, the original certificate of compliance for the installation as required by law from the installing electrician is required for products requiring installation by licensed electricians. Failure to transfer these documents will result in the balance of the warranty being void.

What is not Covered

Subject to “Your Consumer Rights “, but otherwise to the maximum extent permitted by law, the Valletta Lighting warranties provided in this document will not cover the following:

Valletta Lighting products that are not purchased from an authorised retailer and installed in Australia.
Where installation was not carried out by a qualified and licensed electrical contractor or where a valid Electrical Safety Certificate or installers invoice with licence number cannot be presented.
Valletta Lighting products not installed in accordance with the product’s installation instructions or specifications.
Valletta Lighting products not operated in accordance with the instructions for use, or specifications.
Valletta Lighting products that have been modified in any manner, painted or used with non-standard blades, controllers (Including capacitors/drivers), or mountings.
Changes to the ceiling fan motor or blades, plated and or painted finishes due to climatic conditions (moisture, salt, dust etc) or after 6 months from the date of original purchase.
Defect, damage or failure to a Valletta Lighting product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs of any kind by any person.
Damages not caused by a fault in the Valletta Lighting product materials or workmanship.
Defect, damage or failure to a Valletta Lighting product resulting from any acts of God, including damages from lightning, power grid fluctuations, or power surges.
Replacement of light sources (globes, LED boards, etc) unless specified.
Replacement of batteries supplied with certain products.
Power supply “noise”, intermittent “humming”, or other influences from mains power delivery infrastructure. Signals sent through the power grid by the electricity provider for the control of off-peak hot water, street lights and other devices may cause an intermittent humming noise in your Valletta Lighting product. Filters for blocking & reducing such signals are available in Australia at the customer ‘s expense. These noises do not indicate the Valletta Lighting product is faulty.
Damage caused by alternative power systems (for example: solar inverters, etc.).
Water damage of any kind caused by inappropriate placement of fittings not IP rated for that location.
The cost of renting, obtaining and using special access equipment (i.e. scaffoldings, scissor lifts, etc.) for accessing products installed at a height of greater than 3.0 metres.
Transportation and in-transit insurance costs, if the product or parts thereof have to be returned for repair or replacement to the retailer or the authorised service agent.
Non-structural corrosion damage of non-316 stainless steel components such as surface rust or minor rust.
Except in the case of pre-packed integrated light models, light fittings attached to the fan are not covered by this warranty. Where the fan is pre-packed complete with a light, the light fitting will be covered by Limited Repair / Replacement Warranty.
Faults deemed caused by a lack of regular maintenance, e.g. screws and nuts becoming loose.

Commercial Use:

This product is not designed or intended for industrial or commercial use.

Valletta Lighting products which are specifically designed for commercial use are designated as Commercial Use Products on the product packaging.

Warranty Conditions:

This warranty is for 240V 50Hz products originally purchased and installed in Australia ONLY.

Installation must be performed by a qualified and licensed electrician. The warranty will not apply if the product is installed by other than a qualified and licensed electrician.
This product is not designed or intended for industrial or commercial use.
Problems arising from incorrect installation are not covered by warranty.
The cost of repairs and/or service call arising from incorrect installation, not due to faulty material or workmanship in accordance with the Valletta Lighting warranty, will be payable by the purchaser at the time of repair.
This warranty is only valid for appliances used according to the manufacturer’s instructions.
The manufacturer does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or incorrect installation and operation of the appliance.
Warranty will only be provided where proof of qualified electrical installation is provided. E.g. Electrical Safety Certificate.
Warranty will not be provided if any fan is without an all-pole disconnection incorporated in the fixed wiring in accordance with the wiring rules.
The manufacturer will not accept in home expenses unless authorization is granted prior to work commencing, and an VRN number allocated by Valletta Lighting office.
Where a service call is undertaken and no fault is found with the ceiling fan, or where the fault is not covered under the terms of this warranty, a call-out fee may be charged.

How to make a Warranty Claim:

Limited repair/replacement warranty: Please return the faulty Valletta Lighting product together with a copy of the proof of purchase, and if required, a certificate of compliance for the installation of the product by the licensed electrician who installed the product, to the authorised Valletta Lighting retailer where the product was purchased. To the maximum extent permitted by law, the customer must bear the costs and expenses of claiming under this warranty, including but not limited to the cost incurred in freight, postage, handling, travel, dismantling or reinstalling the product.

In-home repair/replacement warranty: Where an in-home warranty applies, please contact Valletta Lighting on (07) 5405 3848 in Australia and do not return the product to the retailer. Do not uninstall or return a hard-wired product to the retailer unless advised to do so by a Valletta Lighting customer service representative. This warranty does not cover installation faults, house wiring faults, loose blades or fittings or damage of any kind. Claims regarding corrosion damage are subject to case by case appraisal.